Careers

Cost Estimator

Job Purpose

To evaluate and estimate projects time and cost.

Roles and Responsibilities

Creating accurate estimates / quotations as per client’s specifications.
Determining the time and cost requirements for print production jobs.
Amending estimates if required.
Creating new work-tickets.
Amending work-ticket if required by adding extra raw materials on the work-ticket if requested and approved.
Updating job status when required.
Calculating large format costings /quotations
Doing project costings (Cost-backs) for large format department projects.

Qualifications

Educational Background in cost accounting or related field.
Strong mathematical and analytical skills.
Strong communication and interpersonal skills.
Capability to perform tasks independently without oversight.
Ability to work under pressure and meet deadlines
Ability to interpret project specifications and requirements.
Excellent attention to details
Experience would be added advantage.
Ready to learn.

N/B: Should be willing to report immediately.

To apply, send your CV to:

recruitment@chromepartners.co.ke

with the subject as ESTIMATOR.

Customer Service Executive

Job Purpose

The Position holder will be expected to ensure outstanding customer satisfaction by acquiring, growing and maintaining strong working relationships; implementing customer service procedures; making improvement suggestions as well as delivering services that meet and exceed the customer requirements. This position interacts with both internal and external customers to provide and process information in response to inquiries, concerns and requests.

Key Duties/ Responsibilities

Act as a customer ambassador within the company by driving a customer-centric culture across the organization and implementing initiatives to drive customer focus.
Assist sales team in business acquisitions, planning, customer retention and management.
Keep track of all customer orders, communicating time frames on urgent orders.
Follow up with the Operations team and Dispatch team to ensure order delivery occurs within the allocated and or tight deadlines.
Resolve product or service problems by clarifying the customer’s need to avoid rejects, and if any, provide resolution in order to enhance proper client relations and (where need be) escalate customer issues that need intervention via the recommended channels and follow up to ensure they are attended to.
Liaise directly with the Operations and Dispatch staff, giving customer feedback, to ensure that customer requirements are met.
Ensure that internal staff have all the relevant information to efficiently complete customer orders.
Work with the design team to ensure the right and approved artwork for client product is shared with the production team.
Ensure both the estimation and sales teams have an updated work ticket with correct specifics during planning in order to avoid rejects after production.
Identify status for a quote upon request by the sales team.
Assist in report compilation on overall customer satisfaction.

Key Outputs/Deliverables

Relationship Management – Implement effective arrangement for communicating with customers in relation to product information, enquiries, contracts, order handling and customer feedback.
Customer focused deliverables – first contact resolution, customer experience, customer recovery, customer advocacy, optimize to meet job deadlines (schedule attainment and On-time delivery) while decreasing customer return ration and customer complaints.
Sales focused deliverable(s) – Product knowledge.
Reports and Records Management – prepare monthly customer service reports and keep accurate records of discussions or correspondence with client.
Keep up with trends on Product knowledge update and company policy review.

Qualifications and Educational Requirements

Diploma in a Business-related field.
3+ years’ experience in customer service or related position
Knowledge of customer company relationship and dispute resolution mechanisms.
Extremely detail-oriented, efficient and able to multi-task, prioritize, manage and follow projects through to completion.
Working knowledge in records management.
A self-starter, high energy level with strong interpersonal and communication skills.
Strong team player with a “roll up your sleeves and get the job done” attitude.
Decision making and problem-solving skills.
Ability to work well under pressure and execute in a fast-paced work environment.
Strong customer service orientation with excellent networking and relationship building abilities.
Must have high standards of integrity, ethics and confidentiality.